Meet our Behaviour Support Practitioners
Supported by experience, delivered with capacity.
Each participant is supported through our unique team-based model. New Behaviour Support Practitioners receive guidance from experienced practitioners who are recognised by the NDIS Behaviour Support Practitioner Capability Framework as operating at Proficient level or above. This support extends from initial assessment through to ongoing supervision, providing the confidence of senior clinical oversight alongside a dedicated practitioner with the time and capacity to build strong relationships and deliver responsive support.
Our team
Toowoomba

Clare Schwarz
Clinical Director
Clare brings two decades of experience in the mental health and disability sectors. Her journey began with a simple desire to do work that matters, helping people live better lives.
Clare trained as a Registered Mental Health Nurse in the UK, where she also obtained a degree in Mental Health Practice and a master’s degree in Cognitive Behaviour Therapy.
With a rich background in supporting individuals with psychosocial disabilities and neurodivergent disorders, Positive Behaviour Support was a natural transition for her, as the role allows Clare to weave her broad skill set into the person-centred, holistic approach to care she values.
Outside the office, Clare values her time with family and friends, and since moving from the UK in 2010, she has developed a passion for the Australian outdoor lifestyle.

Channe Harman
Team Leader / Behaviour Support Practitioner
Channe is passionate about supporting individuals to live meaningful and fulfilling lives. With experience across both medical settings and the NDIS sector, she has worked with a diverse range of individuals and is passionate about developing a strong understanding of their unique needs and goals.
Channe has obtained a Bachelor of Psychology (Honours) and values a person-centred approach which includes building genuine rapport with participants and their families. She takes pride in the strong, trust-based relationships she has built throughout her career and witnessing her participants thrive and enjoy a high quality of life is of importance to her.
Outside of work, Channe enjoys cycling, reformer Pilates, gym, and spending time with her Labrador.

Nerida Baston
Behaviour Support Practitioner
Nerida has a passion for helping individuals build capacity to achieve their goals. She has worked within the Disability Sector for 20 years in various capacities from Support work to Support Coordination, which has given her a comprehensive understanding of complex needs and the NDIS.
She has a Bachelor of Human Services, majoring in Child and Family and works with participants through a person centred lens, building rapport and trust-based relationships.
Outside of work, Nerida enjoys playing the piano, gardening and spending time with family and her german shepherd.

Nik Petroff
Behaviour Support Practitioner
Nikolai is a Behaviour Support Practitioner at Ember Health and Disability Services. He holds a Bachelor of Behavioural Science (Psychology) with First Class Honours from the Queensland University of Technology and is a Certified Autism-Informed Professional. He also brings experience in administration and client services within a psychology practice, along with several years in client-facing roles across the health and fitness sector.
Nikolai takes a person-centred and function-based approach to his work, believing that behaviour always serves a purpose and that meaningful change comes from understanding the person and the environment around them. He values clear communication, practical strategies that fit into everyday life, and working collaboratively with participants, families and support teams.
Outside of work, Nikolai trains in weightlifting and boxing, and spends his spare time producing music, designing and shooting photography.

Rosa McGrath
Behaviour Support Practitioner
Rosa has a background in psychology and a genuine interest in understanding what makes people who they are, and how their experiences, relationships and environments can shape the way they think, feel and behave. Originally from New Zealand, Rosa moved to Australia in 2025 and began her career in behaviour support, building on several years of experience working with young people and people with diverse support needs through youth work, respite and other support roles.

Abigail Schwarz
Business Support Officer
Abbey is a Business Support Officer at Ember Health and Disability Services and is currently undertaking a Bachelor of Neuroscience and Psychology. With two years of experience as an Operations Manager in the retail sector, Abbey brings strong organisational skills, adaptability, and a people-focused approach to her role.
Passionate about supporting both participants and the wider team, Abbey values creating positive experiences through effective communication, reliability, and genuine connection. She is excited to continue developing her knowledge and experience within the health and disability sector.
Outside of work and study, Abbey enjoys baking, reading, and staying active at the gym.
Ipswich & Brisbane

Emily Whalen
Behaviour Support Practitioner
Emily has a strong background in the mental health and disability sectors having worked extensively in the Ipswich and West Moreton regions.
Emily moved to Australia from the United States in 2011 and obtained her Master of Social Work from the University of Queensland.
She takes pride in being able to build genuine rapport with people of all backgrounds and abilities and leverages this in her work to form meaningful connections with her clients and their families.
Outside work she is an animal lover and enjoys spending time with her family.

Kristie Hunter
Behaviour Support Practitioner (Contractor)
Kristie is a qualified Behaviour Support Practitioner with a Bachelor of Human Services, majoring in Counselling, and over four years of hands-on experience in the NDIS space. She enjoys working with all age groups supporting participants with complex needs, drawing on a strong foundation in therapeutic approaches and person-centred practice.
Her career includes leading teams as a Behaviour Support Team Leader, as well as frontline experience as a Support Worker in Residential Care, giving her a well-rounded understanding of both strategic planning and day-to-day support. She also has specialised training and experience working with individuals living with dementia, and is passionate about creating tailored, evidence-informed strategies that promote dignity, inclusion, and long-term wellbeing.

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